Refund policy

Consumers have a 14-day right of withdrawal. Consumers are natural persons (ie people, as opposed to companies or associations) who order products from MANA'OLANA® healing stone jewelry for a purpose that can be attributed neither to their commercial nor their independent professional activity.

The following cancellation policy applies to these:

--------------------------------------------------------- -------------------------------------------------- -----------------------------

Cancellation

cancellation

You have the right to cancel this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must send us (Franziska Kraus, c/o MANA'OLANA® Heilsteinschmuck, Wiesenweg 8, 08340 Schwarzenberg, Tel.: 0176-846 941 62, email: manaolanaboutique@gmail.com) a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of the revocation

If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us immediately and in any event no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. We bear the direct costs of the return.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.